Managed vs Outsourced IT Services: What’s the Difference?

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Imagine if you could access IT services anywhere in the world that could do virtual diagnostics and repair the problem without setting foot in your office? This is the idea behind outsourced IT services.

Whether you are a small, medium or large business you will need Information Technology (IT) services. Knowing the difference between Managed and Outsourced services will be beneficial when deciding what is the best option when it comes to your company’s IT needs.

Why Outsource Your Information Technology?

We live in a digital age, where much of our business is now done via online platforms. Some companies have digitized entire departments, particularly common in accounting and financial fields. While many companies have in-house IT departments, they are not always equipped or experienced to deal with every problem.

By using outsourced information technology, you don’t have to invest in-house, and money can be spent elsewhere. There are two different ways to do this, you just have to decide what is best for you.

Managed IT Services

Understanding managed IT services is not quite as complicated as it sounds.

Used more as a business tool, one company will take on all your IT needs. You will build a relationship with them rather than the only call when there is a problem that needs fixing, and they will maintain and improve your systems.

They will work hand-in-hand with your company, offering consulting, advice and assistance where needed. They are more business goal-oriented and can take on entire projects such as business security upgrades rather than just changing the anti-virus software when something goes wrong.

The Benefits

When systems are well-maintained there is less likelihood that problems will arise. Many companies offer 24/7 monitoring so that when something does go wrong there is less downtime as it is picked up and rectified immediately.

Set monthly costs allow companies to budget better, as they know upfront what their monthly payments will be.

Improved efficiency means that systems can be upgraded or improved quickly and painlessly.

Better security protocols puts your mind at ease. You know that all your information is with one company and they are constantly looking for ways to improve the safety of your data.

Outsourced IT Services

Some companies prefer a task-by-task payment option. If this is the case then outsourcing your IT services is a better idea. You have access to a large pool of experience – most outsourcing companies provide remote services through call centers or hubs. This meant you broaden your expertise from your office to the world!

This is a reactive service rather than a preventative one, with little to no maintenance or monitoring. When something goes wrong, you call and the problem is outsourced and dealt with. This can cause slightly more downtime while you are waiting for a response.

The Benefits

  • Access to a larger skills base
  • No need to invest in expensive IT departments that need to grow with the business
  • Reduced expenses with sound preventative maintenance protocols

Managed Versus Outsourced

No matter which option you choose to go with, both of them offer many of the same benefits: experts in the information technology field, access to better hardware and software as well as the freedom not to have an in-house department – shouldn’t you already be making some changes?

If you would like more practical business solutions, take a moment to scroll through our other articles on a topic that interests you.

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