Do you want to know how to greet customers the right way? If so, we have some simple tips you can use to ensure every customer feels welcome.
First impressions count, especially in business. Customers have various places they can shop, so they’ll go elsewhere if they’re not happy.
After all, would you spend money in a place where you’re not valued?
In this article, we’ll share three tips you can use when greeting customers. By following these, they’ll feel welcome, valued, and respected.
Read on for more information.
1. Greet Them Shortly After Entering the Store
Ideally, you should greet customers between 10 and 30 seconds after them entering your store.
Any longer than this and they can start to feel like they’re not important. As a result, many will turn around and head for the exit.
But, any quicker than 10 seconds and they may feel overwhelmed. Customers prefer to get their bearings first and not feel as if they’re being ambushed.
So, make sure you get your timing right.
Alternatively, if you run a business where you need to answer the door to customers, be quick. People have very little patience and don’t want to be left standing outside.
Make sure somebody is always near the door to answer it promptly. You also need to ensure your doorbell is working and easy to hear from inside. If not, we suggest looking at some new business door chimes to solve this problem.
2. Smile and Make Eye Contact
When preparing for a job interview, the first thing you’re told to do is smile and make eye contact. Why? Because it shows, you’re happy to see the person and are being respectful.
Whereas if you frowned and looked straight past them, there’s no way you would land that job.
When you smile, you give off a warm and welcoming vibe, so it’s perfect for greeting customers. Smiling is also contagious, and most people will always smile back. This helps to build a natural rapport which is key in retail and sales.
3. Give Them Space
One of the worst things you can do is to crowd around a customer. When this happens, they feel threatened, and the natural reaction is to escape the situation.
So to avoid this, give customers plenty of space when entering the store.
If you go over to greet them, be wary of how close you stand next to them. It would be best if you were close enough so they can hear you but not so close they can smell you.
After all, if they do need assistance, they’ll often come to you. This means you can follow their lead of what they feel is comfortable.
Tips on How to Greet Customers
We hope this guide has answered your question about how to greet customers.
As you can see, you can follow some great tips to ensure your customers feel welcome. Remember not to overcrowd them, and a smile always goes a long way.
Finally, check out our blog for more great business advice.