HomeThe Pros and Cons of Microsoft Dynamics 365: An Honest Review

The Pros and Cons of Microsoft Dynamics 365: An Honest Review


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Computerworld reported recently that Microsoft Teams users now have access to data in Microsoft Dynamics 365 without a license.

The act of removing what’s known as a licensing tax is a significant change. As the competitive atmosphere for ERP heats up, this software giant has shown it’s ready to compete.

If you’re reading this article, you’ve already answered the question, “what is Microsoft Dynamics 365?” Now you need to weigh how this enterprise solution fits into your organization and long-term goals.

Small but appreciated changes like allowing Microsoft Team users to access data are welcome, but they’re not the whole picture. Continue reading to understand the pros and cons of Microsoft Dynamics 365 for business in 2021!


Microsoft Dynamics 365 brings together what used to be separate pieces. Read the paragraphs below to consider the most popular benefits this has delivered to customers like you!


The advantages of Microsoft Dynamics 365 have a broad appeal for obvious reasons. While this can make you think of cookie-cutter software without many customizations, that’s far from reality.

The architecture for this cloud solution builds upon the best elements of Dynamics NAV. This flavor or ERP has a long and well-recorded history of options for customizations any industry can use.

Integrated CRM

Microsoft Dynamics 365 CRM offers integrations organizations could only dream about before.

Consultants spent hundreds or even thousands of hours finding the right balance in the past. The tie-ins needed often led to frustrating efforts to marry the functionality of their ERP and CRM. With the latest updates and baking CRM into Microsoft Dynamics 365, those worries are in the past.


The disadvantages of Microsoft Dynamics 365 often vary depending on your needs and IT infrastructure. You can find a couple of the most common issues users experience in the sections below.

Using Non-Microsoft Products

While the lines continue to blur for compatibility, having existing IT that doesn’t involve Microsoft can present a problem.

The most common uses for Microsoft Dynamics 365 and its applications should work fine with Apple products. However, some functions like inventory may result in some reinvestment into your hardware. Digging into some reviews and forum posts can give more insight into how much this applies to your particular situation.

High Cost for CRM

Despite showing sensitivity about the cost of Microsoft Dynamics 365, the price for CRM users is steep. Those who plan to lean on this functionality may want to consider their return on investment carefully.

Additionally, it helps to seek out the advice of a company like TrellisPoint at trellispoint.com.

Are You Still Debating About Microsoft Dynamics 365?

Do you still have questions after considering these pros and cons about Microsoft Dynamics 365? That’s perfectly natural because picking an ERP shouldn’t be a quick or snappy decision. Continuing to read articles like this one and seek counsel from trusted advisors is a solid next step.

Do you want to read more about all things Microsoft, ERP, and CRM? Check out more of our great content on these products and more on our blog today!

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