Know About Thomas Berkley, Founder of CSM Collective
In an age where marketing is so noisy and full of sound bites, and people’s attention spans are short, Thomas Berkley brings something refreshingly real: client success systems that are genuine and that provide retention, trust, and understanding, long-term growth of the business. Thomas Berkley is a Cleveland-based entrepreneur and the visionary behind CSM Collective. With over 15 years of experience in building and scaling both physical and digital ventures, Thomas has made a name for himself in the world of online business education and systems consulting. From building multiple successful businesses to generating eight-figure revenues and earning accolades like the ClickFunnels Two Comma Club and 10x Awards, Thomas Berkley’s journey is defined by major wins and resilient comebacks. Fueled by a mission to create stable, remote income opportunities, he continues to empower entrepreneurs through scalable, high-integrity business models.
He has launched CSM Collective to help thriving, ambitious professionals, as well as wealthy business owners, with future thinking, succeed in this new online economy. Remote professionals aiming at a high-impact career path will find their match in this banker of a 6-7 figure business. He is the authority on retaining even eight-figure enterprises, working alongside Shark Tank’s Kevin Harrington; in addition, he’s changing what it means to create a truly sustainable online brand today in a digital world devoid of trust.
The Rise of Client Success Management in a Noisy Market
Long gone are those hallowed days when businesses would just attract customers via flashy banners and pipe them into their products for usage. Today’s economy requires customer retention as perhaps the most significant – and, often, the most overlooked- growth engine.
That’s where client success managers come in.
For them, a Client Success Manager doesn’t just say that a customer buys, but also stays, grows, and advocates. They become the human bridge between that product and its users through both the customer service and sales components of onboarding, education, upselling, and long-term engagement.
This role saw Thomas Berkley recognizing potential silos and hence CSM Collective, as a huge ecosystem for Client Success Manager training skills, professional certification, and immediate placement. This is a win-win in both ways: talented, skillful remote professionals receive engaging careers while online businesses earn the quintessential talents for their growth.
Vision that stems from Real Business Experience
Berkley does not teach theory as he has done much of the work. He has a rich entrepreneurial past that spans from taking an 8-figure business into new heights to knowing first-hand what it takes to build and manage a base in today’s fast-moving digital climate.
His work with Kevin Harrington, one of the original “Sharks” on Shark Tank, taught him crazy lessons about high-ticket sales operations, branding, and scalable systems. That foundation became the seed that later grew into what would be called CSM Collective — a brand that trains and places world-class Client Success talent into online businesses desperately needing them.
What is CSM Collective?
CSM Collective is more than a training platform. It is an entire career ecosystem. It folds education, certification, community, and placement into that ecosystem and gives aspiring professionals a real career while also solving that client success gap for business owners.
Here’s how it works.
- Client Success Manager Training
CSM Collective has really hefty training courses concerning both hard and soft skills needed for success while being a CSM such as:
- Client onboarding and journey mapping
- Conflict resolution and retention strategy
- CRM systems and automation
- Upselling and client expansion
- KPI tracking and data analysis
- Recession-proofing the relationship building exercise
The course has been built with an eye for remote jobs – allowing everyone to gain access to career paths in which they can work from anywhere and make great earnings on a flexible company basis.
- Certification
GSF grads will, however, receive their CSM Collective certification upon successful completion of the course – a recognized emblem that speaks to an employer’s assurance that someone is not only trained but also field-ready.
- Job Placement
CSM Collective works with thriving businesses around the world to place certified CSMs into positions where they can start adding value immediately. Usually, these types of companies comprise service-based, info-product, or coaching businesses, and gain from having such qualified professionals because they manage the fine art of blending client experience with business performance.
Client Retention – The New Revenue
Most business owners are obsessed with sales; by all means, they never consider using the “money well” from customer retention systems.
Acquisition of customers, on the other hand, is estimated to be five to twenty-five times more than retaining that customer. But come 2025, the majority of online businesses would still lack a full-time Client Success Manager or a concrete outline concerning any post-sale client experience intent.
Berkley viewed this as a problem and an opportunity.
With CSM Collective, he caters to businesses with
- Trained CSMs managing the whole life cycle of client engagement
- Plug-and-play system for onboarding, engagement, and retention
- Strategies for reducing churn and increasing lifetime value (LTV)
- Proven frameworks to scale operations while maintaining that personal touch
This emphasis is what separates the Collective from traditional sales-oriented agencies.
Rebuilding Trust in a World Full of Skepticism According to Berkley, we are in what he refers to as a “trust recession” — every promise online comes with suspicion. False gurus. Shady refund requests. Slights to clients.
CSM Collective is a good company with business and individual empowerment, the latter especially for remote workers, in establishing a meaningful career path that is not only reachable but also a dream: lucrative and in-demand value.
It is the perfect fit for:
- At-home parents
- Digital nomads
- Freelancers aspiring to be stable
- Change of career – from admin, support or sales roles
Training in Client Success Management with placement opportunities. Berkley makes way for a whole new middle class of high-skill, high-impact online professionals.
Who should work with Thomas Berkley?
CSM Collective trains tired remote professionals from a thousand low-paying gigs or intermittent gigs, to help shape a more fulfilling career in a field such as Client Success Management.
If you own a 6-7 figure business and are juggling lead gen, fulfillment, and retention and dropping balls along the way, CSM Collective will provide you with trained talent to take over your client retention systems and improve LTV without increasing ad spend.
Ending Remarks
Thomas Berkley is refreshing the entire world by offering to those burnt-out employees from hustle culture and scam-infested “make money online” schemes an alternative that has proven to be effective: a direct path to growth, trust, and sustenance.
With CSM Collective, he is not just talking about success—he is building it from the ground up—for professionals, business owners, and the future of online business.
Ready to take your career or company to the next level? Then it’s time to connect with the leader in Client Success Management.
