As the telecom and manufacturing industries confront rapid technological disruption, the imperative for fully automated, AI-powered operational models is no longer a future ideal—but a pressing necessity. With over nine years of hands-on experience across hybrid cloud, DevOps, and network automation, Shabrinath Motamary has emerged as a thought leader in zero-touch network transformation, focusing on the convergence of agentic AI and advanced DevOps to modernize OSS (Operations Support Systems) and BSS (Business Support Systems).
His recent research, “Enabling Zero-Touch Operations in Telecom: The Convergence of Agentic AI and Advanced DevOps for OSS/BSS Ecosystems,” published in Kurdish Studies, explores a next-generation architectural vision for achieving intelligent, autonomous operations across increasingly complex, multi-domain telecom infrastructures.
Zero-Touch: The Future of Telecom Operations
In his paper, Motamary identifies the mounting complexity and sluggish evolution of traditional OSS/BSS frameworks as a critical bottleneck for service providers. “Legacy systems are struggling to keep pace with the velocity of AI and cloud-driven innovation,” he writes. “A paradigm shift toward autonomous, agentic systems is imperative.”
Motamary’s framework proposes a radical shift from reactive operations to proactive, AI-first OSS/BSS ecosystems, capable of autonomously executing tasks like service provisioning, performance monitoring, and fault resolution—without human intervention. At the core of this transformation is agentic AI, a class of intelligent agents capable of self-orchestration, contextual reasoning, and dynamic learning.
These systems aim to not just mimic intelligence but to embed decision-making, self-healing, and real-time remediation into the operational DNA of telecom providers, thus redefining service agility, resilience, and customer experience.
From Strategy to Execution: DevOps as the Enabler
With professional stints at T-Mobile, Verizon, and O9 Solutions, Motamary brings practical depth to his academic proposals. He has led major initiatives involving Kubernetes deployment, F5 network optimization, Azure cost savings, and hybrid cloud orchestration across AWS, Azure, and GCP platforms. His DevOps-driven automation of network functions and deployment pipelines underscores the feasibility of the zero-touch vision.
In particular, his innovations in integrating F5 load balancers with CI/CD, deploying microservices via Helm and Ansible, and streamlining Kubernetes-based application rollouts using ArgoCD, reflect how modern DevOps practices can power intelligent OSS/BSS transformation.
Architecting the Future of OSS/BSS
Motamary’s reference architecture reimagines OSS/BSS as a modular, service-centric, and agent-driven ecosystem. This new stack relies on AI subsystems like:
- AutoML and Knowledge Graphs for decision intelligence
- Observability frameworks that integrate cloud telemetry and network insights
- Natural language agents and generative logic engines for autonomous orchestration
These technologies are positioned to dismantle the silos of legacy systems, allowing seamless collaboration between infrastructure, applications, and operations across multiple cloud and edge environments.
Industry Impact and Vision
The potential benefits are profound: a 60%+ reduction in alarm handling workloads, 14x faster incident remediation, and end-to-end automation of service delivery workflows. Shabrinath envisions zero-touch OSS/BSS not just as a technological upgrade, but as a strategic shift—offering operators new levels of operational efficiency, cost optimization, and service reliability.
Beyond telecom, his framework holds promise for manufacturing and retail sectors, where AI and automation are crucial to meeting real-time customer expectations and scaling industrial IoT.
Thought Leadership and Community Engagement
A frequent speaker at international summits including Open Infra Shanghai, and an active contributor to workshops on Kubernetes, Helm, and Ansible, Motamary continues to mentor and lead open-source communities in Dallas. His educational foundation in Mechanical Engineering and certifications across AWS, Azure, Kubernetes, and OpenStack further ground his futuristic visions in practical expertise.
As AI, cloud, and DevOps continue to reshape digital infrastructure, Shabrinath Motamary’s work stands as a beacon guiding industries toward fully autonomous, intelligent operations.
