4 Myths of BPO Outsourcing Companies Businesses Should Ignore

Spread the love

In today’s era, business process outsourcing is not a brand-new term. Businesses made assumptions about outsourcing based on what they had heard from others. In reality, very few are aware of what it involves. The myths about BPO outsourcing companies result from unawareness about their operations which leads to erroneous opinions. So, let’s get started! But first, let’s understand what BPO means? What is the role of outsourcing? Why should businesses consider hiring BPO services? This blog covers answers to all these questions.

What is the Role of Outsourcing?

Outsourcing allows businesses to hire a third-party service provider to complete specific tasks for them. Most companies are concerned about entrusting their work to third-party vendors. Also, they are alarmed about the quality of work outsourcing service providers provide to them. Businesses achieve versatility by outsourcing their services to other companies, giving them a competitive advantage over their industry’s competitors.

Despite the misconceptions, BPOs industries continue to prosper and develop. According to the research, with a CAGR of over 16 %, the business analytics market will grow by $ 18.88 billion between 2021 and 2025.

BPO outsourcing companies have access to modern technology, and they are constantly improving their technologies to keep pace with growing trends. Outsourcing has turned out to be a notable factor in the growth and development of most businesses worldwide, yet myths and misconceptions have clouded its image.

But don’t be bothered. Let us check in this article the prevailing myths of BPO outsourcing to ignore.

Myth1 # You may lose your business if outsourced.

Companies, large and small, would outsource certain business duties to third-party service providers — this is how outsourcing works. For example, a business might seek to outsource its customer support to BPO companies. When businesses outsource, these professionals focus on providing the premium services delegated to them. Procter & Gamble, Unilever, and Skype have actively used outsourcing to continue developing, saving money, and maximizing the knowledge of industry specialists.

Their judgment proved to evolve correctly in the long term since they have remained compatible with the modern ages.

Businesses hire BPO services to help them decrease non-value-added workloads. So, outsourcing leads to the growth of the company that retains customers.

Myth2 # Outsourcing only leads to cutting operational costs.

Hiring a BPO company might help businesses save money, but it’s not the sole benefit of outsourcing. BPOs generate revenue by performing services and delivering talent. Companies can use BPOs for strategic reasons. Outsourcing has several advantages, one of which is cost reduction. Cost-cutting primarily focuses on fixed costs.

Companies can also seek financial and management experts from the outside. If the company is growing, engaging with BPO outsourcing companies is a wise choice. Keep in mind that BPOs thrive because of their employees’ abilities. When a BPO provider can assist a client in financial or management difficulty, the BPO’s value grows.

Myth3 # Outsourcing ensures a scarcity of product or service expertise.

Whether it’s a call center or an IT service provider, most businesses have qualms about outsourcing companies’ ability to provide services on their behalf. It is not easy to start a BPO company. Several people believe that they can create an outsourcing company by gathering people to perform a specific activity. Well, it’s not like this.

Outsourcing is far more extensive. It is more than just delivering services. It’s all about delivering results that are backed up by knowledge and experience. Outsourcing companies make money by gaining a thorough grasp of their services and then selling them to businesses that require them.

In a Deloitte survey, more than half of the respondents in 2016 said that “third-party advisors offered value during strategy assessment, business case building, RFP / vendor selection, and negotiation and contracting.” The commitment to its services and consumers is at the heart of outsourcing. The goal of outsourcing, in this case, is to get the job done correctly and at the highest possible quality. BPOs strive for constant improvement and learning by pursuing this goal.

Myth4 # Only viable for large businesses.

Even though BPO companies prefer larger clients, they do not turn away small enterprises. The biggest customers of BPOs are small and medium-sized businesses (SMEs).

Due to the cost savings that BPO services can provide for SMEs, small and medium-sized businesses (SMEs) are expanding businesses. BPOs prefer to work with high-potential SMEs. It’s because they want these rising businesses to be their long-term service providers.

According to a Deloitte poll from 2016, 27% of outsourcing companies have one to five billion dollars yearly revenues. The report also revealed that 23% of outsourcing organizations had $25 million or more yearly revenues. This percentage illustrates that both large corporations and small businesses participate in the outsourcing industry.


Thus, selecting the perfect outsourcing company is the key thing. The greatest option for businesses is hiring BPO outsourcing companies with a proven track record in customer support and promotion. An in-house sales force, on the other hand, cannot also overlook. Startup businesses are recommended to engage with outsourcing services to ensure that they are appropriately guided. Companies who desire to outsource should take advantage of outsourcing services. In the present era, outsourcing organizations are providing better services to their customers.