Everyone has to go home at the end of their long day at the office right? Well, what about those hundreds of customers that may need your help after your business has closed? Well fortunately there’s a solution! In this post we’re going to tell you about how you can use 24/7 call center answering services for after-hours support. Do you want to hire a team, or would you like to save money using an external service like this here?
Or maybe you just have a shortage when it comes to staffing solutions. That’s where these answering services come in handy. They’re a great way to make sure you get your calls answered quickly and efficiently, even if you’re not there. And many of them work 365 days a week.
The Best Way to Compete with Other Businesses
When you hire an answering service, think about how many of your competitors can actually answer the phones every single day, no matter what time of the day it is. Most businesses don’t actually offer this until they’re larger corporations, but what if you didn’t have to? And you could actually save money compared to hiring your own internal staff.
At the same time, if you think about it, your competitors don’t offer the same solutions as you would, and therefore, you can actually end up getting more and more of their own customers calling yours to make inquiries. Not only that, but true professional services offer the advantage because they represent your company fully so you can rest assured that even the customers or patients that call don’t even know they’re talking to someone in a call center!
Why Invest in an Answering Service?
No matter whether you’re needing after hours technical support, or just wanting to jump on the bandwagon so you can be there for your customers and get ahead of your competitors, there are many reasons that you can invest in an answering service. For starters, you want a service that has all of their calls scripted so you can rest assured that their expertise with prospective market research strategies.
Nobody likes talking to machines and people are getting more and more fed up with all of the automated services out there without a solution where they can reach even an answering service. That’s where a company like Direct Line Tele Response comes into play, by stepping in to give you a positive solution for your call answering needs.
Direct Line has been an innovative leader in providing a solid answering service for after hours. They’ve been around for nearly 40 years and have a ton of experience. While they started out as a meager answering emergency dispatching service, they’ve grown to a full-blown service solution for many companies of many different professional industries, from medical, all the way to freelancers, law offices, non-profit organizations, and even tech support companies. They have reached the goal of committing 17 years of excellence with the ATSI (Association of TeleServicse International) and can many more in order to give you the best 365-day experience possible!