Disney Hit with Legal Battle Over DAS Program
The Walt Disney Company is currently facing a class Disney Class Action Lawsuit over recent changes to its Disability Access Service (DAS) policy. Filed in California, the lawsuit targets both Disney and Inspire Health Alliance, the third-party company responsible for screening DAS applicants. The plaintiffs argue that the modifications to the DAS system discriminate against individuals with physical disabilities and violate multiple legal protections.
What Led to the Lawsuit?
Disney introduced major changes to its DAS program in May 2024 at Disney World and in June 2024 at Disneyland. The most controversial aspect of the overhaul was the tightening of eligibility requirements, which now primarily accommodate individuals with developmental disabilities like autism. However, guests with mobility impairments and other physical disabilities were reportedly denied access under the new rules.
Additionally, the lawsuit claims that Disney forced DAS applicants to disclose private medical information in public settings, potentially violating privacy laws such as the California Confidentiality of Medical Information Act (CMIA) and the Health Insurance Portability and Accountability Act (HIPAA).
Key Allegations in the Lawsuit
The class action complaint asserts that:
- Disney’s screening process excludes guests with physical disabilities while favoring those with developmental disabilities.
- The terms and conditions required to apply for DAS are deceptive and coercive.
- Disney’s alternative accommodations, such as “Location Return Time” and “Rider Switch,” are inadequate and place undue burdens on disabled guests.
- The DAS program change infringes on the Unruh Civil Rights Act and the Americans with Disabilities Act (ADA).
Public Backlash and Disney’s Response
Following the lawsuit’s filing, Disney made subtle adjustments to its DAS policy wording. Previously, the eligibility criteria stated that DAS was intended for guests with “a developmental disability like autism or similar.” In early 2025, Disney removed the word “only,” potentially as a legal maneuver to avoid claims of exclusion. However, this change has not resulted in significant policy adjustments.
The controversy has sparked public protests led by disability advocates. Some guests with terminal illnesses, chronic pain, and mobility issues have shared their struggles after being denied DAS. Reports even suggest that cast members have advised disabled guests to “practice waiting in line at home”.
What Happens Next?
The lawsuit seeks class certification, meaning a broader group of affected individuals could join the legal action. The plaintiffs are demanding damages, legal fees, and, most importantly, a revision of Disney’s DAS policy to align with disability rights laws.
Disney has yet to provide an official response regarding potential policy changes, but the case continues to develop. If the court rules in favor of the plaintiffs, Disney may be forced to modify its DAS eligibility requirements to ensure equal access for all disabled guests.
Stay tuned for more updates as the lawsuit progresses.
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