Understanding ComEd Outage and Solar Customer Support

Understanding ComEd Outage and Solar Customer Support

ComEd, or Commonwealth Edison, is one of the largest electric utility companies in the United States, serving over 4 million customers across Northern Illinois. With an ever-increasing emphasis on sustainable energy, ComEd has been at the forefront of integrating solar energy solutions. Over 4,000 solar customers are connected to ComEd’s energy grid, and the number grows daily. This article explores the critical aspects of ComEd outages, the support provided to solar customers, and the benefits of enrolling in the Community Solar plan.

What is a ComEd Outage?

A ComEd outage refers to a disruption in the electricity supply managed by Commonwealth Edison. These outages can be caused by various factors, including severe weather, equipment failures, planned maintenance, or emergencies. Understanding the causes and how ComEd manages these outages is vital for all customers, especially those relying on solar energy systems.

Causes of ComEd Outages

  1. Severe Weather Conditions: High winds, thunderstorms, lightning, snowstorms, and ice can damage power lines and other infrastructure, leading to outages.
  2. Equipment Failures: Aging equipment or unexpected technical failures can cause power disruptions.
  3. Planned Maintenance: Regular maintenance and upgrades to the power grid require temporary outages to ensure long-term reliability.
  4. Emergency Situations: Accidents, natural disasters, and other unforeseen events can result in power outages.

Impact of Outages on Solar Customers

Solar customers, particularly those with grid-tied systems, can be affected by ComEd outages. During an outage, grid-tied solar systems automatically shut down to prevent electricity from backfeeding into the grid, which could endanger repair crews. However, customers with battery storage can still access stored energy during these times, underscoring the importance of integrating battery solutions with solar systems.

ComEd’s Commitment to Solar Customers

ComEd is dedicated to supporting its solar customers through various initiatives and programs, ensuring a seamless transition to renewable energy sources while maintaining reliability and efficiency.

Connecting Solar Customers to the Grid

Over 4,000 solar customers are already connected to ComEd’s energy grid, with more joining every day. This connection allows customers to benefit from net energy metering, where excess energy produced by their solar panels is fed back into the grid, offsetting their electricity bills.

Community Solar Plan

The Community Solar plan is a significant initiative by ComEd, allowing customers to purchase clean electricity exclusively generated by solar energy. Enrolling in this plan means that for every kilowatt-hour (kWh) of electricity used, an equivalent amount of solar-generated electricity is added to the grid. This plan supports the growth of renewable energy and offers customers a way to reduce their carbon footprint.

Benefits of the Community Solar Plan

  1. Environmental Impact: By choosing solar-generated electricity, customers contribute to reducing greenhouse gas emissions.
  2. Cost Savings: Customers may benefit from cost savings in the long term due to potential reductions in their electricity bills.
  3. Energy Independence: Supporting solar energy helps to promote energy independence and sustainability.

Preparing for ComEd Outages

Preparation is key to minimizing the impact of power outages. ComEd provides several resources and recommendations for customers to prepare effectively.

Emergency Kits

Having an emergency kit ready can make a significant difference during an outage. Essential items to include are:

  • Flashlights and extra batteries
  • Portable phone chargers
  • Non-perishable food and water
  • First-aid supplies
  • Backup power sources, such as generators or solar-powered chargers

Staying Informed

Staying informed about outages and updates is crucial. ComEd offers several tools and resources for real-time information:

  • ComEd Outage Map: An online portal providing details about current outages, including estimated restoration times.
  • Notification Alerts: Customers can sign up for outage alerts via text, email, or phone.
  • Social Media: ComEd frequently updates its social media channels with the latest information on outages and safety tips.

Backup Power Solutions

Investing in backup power solutions, such as solar batteries or generators, can provide an additional layer of security during outages. Solar batteries store excess energy produced during the day, which can be used when the grid is down.

FAQs AboutComEd Outages and Solar Support

What should I do during a ComEd outage?

During a ComEd outage, stay informed through the ComEd Outage Map and follow safety precautions such as using flashlights instead of candles and avoiding downed power lines. If you have a solar battery, you can utilize stored energy until the power is restored.

How can I report an outage?

You can report an outage through the ComEd website, mobile app, or by calling their customer service hotline. Providing details such as your address and the nature of the outage can help expedite the restoration process.

Will my solar panels work during an outage?

Grid-tied solar systems automatically shut down during an outage for safety reasons. However, if you have a battery storage system, you can use the stored energy to power your home.

How does the Community Solar plan work?

The Community Solar plan allows you to purchase electricity generated exclusively from solar sources. For every kWh you use, an equivalent amount of solar energy is added to the grid. This plan supports renewable energy growth and reduces your carbon footprint.

What are the benefits of solar battery storage?

Solar battery storage provides several benefits, including energy independence, cost savings, and backup power during outages. By storing excess energy, you can ensure a continuous power supply even when the grid is down.

How can I prepare for a ComEd outage?

Preparing for a ComEd outage involves creating an emergency kit, staying informed through ComEd’s communication channels, and considering backup power solutions like generators or solar batteries.

What causes ComEd outages?

ComEd outages can be caused by severe weather conditions, equipment failures, planned maintenance, or emergency situations. Understanding these causes can help you better prepare for potential outages.

In-Depth Look at Solar Customer Support

ComEd’s support for solar customers is comprehensive, ensuring that those who choose to invest in solar energy receive the assistance they need to maximize their benefits.

Solar Interconnection Process

Connecting a solar system to ComEd’s grid involves several steps:

  1. Application: Customers submit an interconnection application to ComEd.
  2. Review: ComEd reviews the application and conducts a technical assessment.
  3. Approval: Once approved, customers can proceed with the installation of their solar system.
  4. Inspection: After installation, ComEd inspects the system to ensure it meets safety and technical standards.
  5. Activation: The solar system is connected to the grid and begins generating and exporting electricity.

Net Energy Metering (NEM)

Net Energy Metering allows solar customers to receive credits for excess electricity they generate and feed back into the grid. These credits can offset future electricity usage, providing significant cost savings over time.

Solar Rebates and Incentives

ComEd offers various rebates and incentives to encourage the adoption of solar energy. These programs help reduce the upfront costs of solar installations, making it more accessible for customers.

Community Solar vs. Individual Solar Systems

Community Solar: This option allows customers to purchase or subscribe to a share of a larger solar project. It’s an excellent choice for those who cannot install solar panels on their property but still want to benefit from solar energy.

Individual Solar Systems: Customers who install solar panels on their property can generate their own electricity, reduce their dependence on the grid, and enjoy the benefits of net energy metering.

The Future of Solar Energy with ComEd

As ComEd continues to expand its support for solar energy, customers can expect more programs and initiatives aimed at promoting renewable energy adoption. The utility’s commitment to innovation and sustainability is paving the way for a greener future.

Advanced Grid Modernization

ComEd is investing in grid modernization to accommodate more renewable energy sources. This includes upgrading infrastructure, implementing smart grid technologies, and enhancing grid resilience.

Energy Storage Solutions

Energy storage is a critical component of a reliable and sustainable energy system. ComEd is exploring various storage solutions to ensure a stable electricity supply, even when renewable energy generation fluctuates.

Community Engagement and Education

ComEd actively engages with communities to educate them about the benefits of solar energy and how they can participate. Workshops, informational sessions, and online resources are part of ComEd’s efforts to increase awareness and adoption of renewable energy.


Understanding and preparing for ComEd outages is essential for all customers, especially those using solar energy systems. With ComEd’s commitment to supporting solar customers and initiatives like the Community Solar plan, transitioning to renewable energy is more accessible than ever. By staying informed and prepared, you can minimize the impact of outages and continue to benefit from clean, sustainable energy.