The popularity of wayfinding kiosks is increasing in the business world. With more and more companies adapting to post-pandemic challenges, they are discovering they need to update their old wayfinding systems to modern solutions to meet the demand of dynamic and distributed workplaces. Wayfinding kiosk solutions have emerged as a relatively simple way to cut through the noise.
Digital wayfinding systems render floor plans and digital maps on the touchscreens, enabling users to find their way around easily. Keep reading to learn more about wayfinding kiosks, their benefits, and how your business can plan effective systems.
But first, let’s understand what wayfinding and digital wayfinding is.
What is Wayfinding?
Wayfinding is all about the signboards, tools, and systems helping individuals navigate physical spaces, like shopping centres, airports, healthcare centres, store outlets, etc. These can be simple traditional maps or complex and interactive systems accessed on smartphones, digital displays, or wayfinding apps. In general, the importance of wayfinding design increases with larger or more complex built environments.
What is Digital Wayfinding?
Digital wayfinding systems essentially just add technology to the wayfinding equation. With wayfinding software and integrations and digital displays, a digital wayfinding system helps businesses provide their employees and visitors with an improved user experience.
Digital wayfinding programs are customisable and can include more accurate and real-time information than traditional wayfinding solutions.
What are Wayfinding Kiosks?
Digital wayfinding kiosks have added a more modern touch to the wayfinding system. They are cloud-based, self-service wayfinding tools that display a business facility’s floor plans and digital maps on the interactive commercial touch screen. Anyone (employees or visitors) can access digital wayfinding kiosk systems to find their way around or locate the place they want to visit in real-time.
Wayfinding kiosks have overcome the drawbacks of traditional, static maps on the walls. They can be integrated with dedicated custom kiosk hardware, standalone iPads, and wall-mounted touchscreens.
Wayfinding kiosks are ideal for larger facilities and offices and those that frequently change their layouts, seating arrangements, or room functions. A dedicated kiosk helps empower employees by making it easier for them to find their way around the office.
You can also use a wayfinding kiosk to work with remote and hybrid workers in your organisation.
What are the Benefits of Wayfinding Kiosks?
Increased organisational efficiency
Now that wayfinding software can support workplace leaders, departments, and individual employees, it brings a lot of efficiencies to the workplace.
For instance, employees can quickly and easily find whomever or whatever they need by accessing the wayfinding kiosk device. They can request desk moves and book available rooms with a single click of a button without needing a back-and-forth email.
Digital wayfinding kiosks allow facilities managers to streamline traditionally time-consuming tasks like managing facility requests, updating floor plan configurations, and tracking down employees. Moreover, IT teams can also use wayfinding devices to install printer drivers remotely and locate any employee in the company.
Find and connect with coworkers
The more your organisation grows and becomes complex, the harder it becomes for the employees to remember who’s who, let alone where everyone works. With a Wayfinding kiosk, you can link your employee database to your floor plan to give everyone an insight into who’s who and who sits where.
It will become easier for the users to search for colleagues by name, department, or title. Moreover, individual listings can display employee contact details, like their email address, phone number, or physical location in the office.
Greater employee independence
It can be tough to onboard new hires. They must learn many new processes and remember many names and positions. However, you can make onboarding easier for them by providing full access to digital floor plans and a searchable enterprise directory with a wayfinding kiosk.
Additionally, this digital solution will reduce the need for employees to ask reception or facilities teams for help with moves and daily tasks. If a new employee can’t find the answer they are looking for, they can simply log requests via the organisation’s wayfinding software. There is no need to email or interrupt the facilities team or call for in-person support.
Often employees need to take multiple task-related decisions and, thus, decision overload can impact their productivity. Wayfinding kiosks can limit the steps and decisions involved in performing simple workplace tasks and, thus, help your employees stay focused. You can now easily and quickly submit facility requests, request a desk move, find and book shared desks, and locate resources with the wayfinding software.
Positive visitor experience
Suppose a visitor arrives at your business facility and finds nobody at the reception to greet them and show them around the facility. It will negatively impact the visitor experience.
You can avoid these problems by installing a wayfinding kiosk at the reception desk. Wayfinding kiosks with intuitive, user-friendly commercial touch screens are easy to use, even for beginners. Visitors can use the software to notify respective employees of their arrival or directly navigate to the meeting room or any other department they are due to attend.
How Can You Plan an Effective Wayfinding System?
You can follow these five principles of wayfinding to plan effective wayfinding systems:
- Create a unique identity at each location to enable users to position themselves straight away.
- Use landmarks for providing orientation cues.
- Create well-structured paths by properly including beginning, middle, and endpoints.
- Create regions of different visual characters, clarifying when a visitor is ‘in’ an area and when they are ‘out.’
- Don’t give the users too many choices when navigating so they don’t get confused.
Providing real-time and accurate information
A wayfinding kiosk with a high-grade commercial touch screen provides users with a physical touchpoint that they can use to navigate a space. These systems can provide real-time and accurate information, making them helpful in dynamic, complex, or large facilities.
When installing the wayfinding kiosks in your organisation, consider collaborating with a vendor who can provide robust, intuitive touchscreen solutions. Wayfinding kiosks integrated with intuitive, user-friendly touch screens make it easier for first-timers to use the device and find their way.