As the telecom and manufacturing industries confront rapid technological disruption, the imperative for fully automated, AI-powered operational models is no longer a future ideal—but a pressing necessity. With over nine years of hands-on experience across hybrid cloud, DevOps, and network automation, Shabrinath Motamary has emerged as a thought leader in zero-touch network transformation, focusing on the convergence of agentic AI and advanced DevOps to modernize OSS (Operations Support Systems) and BSS (Business Support Systems).
His recent research, “Enabling Zero-Touch Operations in Telecom: The Convergence of Agentic AI and Advanced DevOps for OSS/BSS Ecosystems,” published in Kurdish Studies, explores a next-generation architectural vision for achieving intelligent, autonomous operations across increasingly complex, multi-domain telecom infrastructures.
Zero-Touch: The Future of Telecom Operations
In his paper, Motamary identifies the mounting complexity and sluggish evolution of traditional OSS/BSS frameworks as a critical bottleneck for service providers. “Legacy systems are struggling to keep pace with the velocity of AI and cloud-driven innovation,” he writes. “A paradigm shift toward autonomous, agentic systems is imperative.”
Motamary’s framework proposes a radical shift from reactive operations to proactive, AI-first OSS/BSS ecosystems, capable of autonomously executing tasks like service provisioning, performance monitoring, and fault resolution—without human intervention. At the core of this transformation is agentic AI, a class of intelligent agents capable of self-orchestration, contextual reasoning, and dynamic learning.
These systems aim to not just mimic intelligence but to embed decision-making, self-healing, and real-time remediation into the operational DNA of telecom providers, thus redefining service agility, resilience, and customer experience.
From Strategy to Execution: DevOps as the Enabler
With professional stints at T-Mobile, Verizon, and O9 Solutions, Motamary brings practical depth to his academic proposals. He has led major initiatives involving Kubernetes deployment, F5 network optimization, Azure cost savings, and hybrid cloud orchestration across AWS, Azure, and GCP platforms. His DevOps-driven automation of network functions and deployment pipelines underscores the feasibility of the zero-touch vision.
In particular, his innovations in integrating F5 load balancers with CI/CD, deploying microservices via Helm and Ansible, and streamlining Kubernetes-based application rollouts using ArgoCD, reflect how modern DevOps practices can power intelligent OSS/BSS transformation.
Architecting the Future of OSS/BSS
