One of the many lifestyle changes that the pandemic has brought is the use of electronic transactions. Banks responded quickly by introducing contactless payment methods through phones and digital wallets. To promote people to shift to contactless payment methods, Banks also increased the transaction limits on digital transactions.
Contactless reached a new high when entering a pin for the transaction was removed. To cope with the growing need for cashless payments, Countries like Australia raised their per-transaction limit to $200. The increased ease of transaction has made it very convenient for people to maintain social distance at the point of sale. Newer POS devices are now well-equipped for QR-scanned transactions through mobile phones. This shift towards a cashless economy has given rise to many emerging challenger banks.
What is a Challenger Bank?
Challenger banks are newer and smaller banks that are competing with older, larger banks based on their technologically advanced financial services. These neo-banks are more accessible, easy to operate with, and technologically advanced. More and more people use their challenger banks for daily transactions, providing these neo-banks with important consumer data that is required to keep them relevant in the market.
Where you buy your morning coffee and the products you choose for groceries are a great source of information for banks to maintain their relationship with you.
Pros of using Contactless Transaction Services
Having a digital payment method can save you from the hassle of carrying cash around. Financial technology has introduced digital wallets that reside within your phone. You can also opt for a contactless card that can be swiped at a point of sales device without having to enter your pin. If you’re using your phone to make a digital payment, the device will scan the QR code in your phone’s wallet for the same purpose.
Contactless cards work on near-field communication (NFC) to scan your data and transmit it to the POS device. In recent years, the limit on transactions has been increased to make the service more feasible.
Contactless payments are quicker to make and have shorter queues as compared to cash counters that involve human beings. Furthermore, tap-to-pay involves chip technology that safeguards you from fraud, making it safer to use. To promote customers to use contactless, a lot of stores provide loyalty benefits upon using cards for payments.
Cons of Contactless Transactions
Although a lot of retailers offer card payments, it may still not be available everywhere and you will have to turn to cash. Contactless payments also have a per-transaction limit and require your pin for larger transactions. You might also need to contact your bank before making a large payment. While you may be used to making contactless payments in your country, you might not have the option while traveling somewhere else.
While transaction security may be promised, in case of theft or loss of card, you may lose money as contactless cards work simply by swiping.
Is It Safe to Make Online Payments Through a Neo Bank?
Since neo-banks do not have any physical branches, people can be a bit skeptical about trusting them for bigger online payments. To make online transactions safer for customers, neo-banks have applied biometrics and two-factor authentication for payments.