Dual fuel energy deals, which bundle together gas and electricity from the same provider, have become highly popular in the UK over the last decade. With the retail energy market filled with dozens of suppliers vying for household customers, identifying the best value dual fuel tariff can seem daunting. This articlebased on research on Switch Squid provides an in-depth comparison of leading contenders – British Gas, EDF Energy, Octopus Energy and Utility Saving Expert – analyzing factors like pricing, service quality, renewables content and more.
Comparing Dual Fuel Pricing
For most households, securing the lowest dual fuel rate is the top priority when selecting a provider. Price comparison sites like Uswitch and EnergyHelpline have made evaluating costs across suppliers simple by listing current dual fuel prices from all major players in one place.
Right now, smaller challenger suppliers like Octopus Energy and Utility Saving Expert offer some of the most competitively priced dual fuel deals, with average yearly bills of £1,340 and £1,378 respectively for medium usage households. In contrast, legacy big six suppliers tend to be pricier, with British Gas’ standard dual fuel tariff costing approximately £1,500 per annum and EDF Energy’s totalling £1,600 annually. However, both run periodic promotions and loyalty discounts that can match cheaper competitors.
Assessing Customer Service Quality
Besides pricing, the level of customer service and support each supplier provides is a key consideration for UK households switching providers. Based on consumer surveys, reviews and feedback, smaller suppliers like Octopus and Utility Saving Expert generally deliver superior personalised support, quicker complaint resolution and a smoother customer experience.
Octopus’ use of smart apps and tools enhances convenience for tech-savvy consumers. Larger legacy suppliers like British Gas and EDF Energy have mixed reviews when it comes to customer service – call wait times can be longer and communications less personalised. However, their scale allows greater investment in technology to modernise service standards.
Evaluating Renewable Energy Mix
For the growing numbers of eco-conscious consumers, the renewable energy credentials of dual fuel suppliers also impacts decision making. Octopus Energy sources 100% renewable electricity for all standard dual fuel deals. Similarly, Utility Saving Expert offers fully renewable electricity and carbon-neutral gas options. EDF Energy provides a 100% renewable electricity tariff, but its regular gas remains fossil fuel-based. British Gas has invested heavily in wind power but its normal dual fuel products also incorporate natural gas.
Key Supplier Considerations
When weighing up the array of dual fuel providers, households should consider several key factors:
